FAQs about PC DOC NSW IT SUPPORT!!
Do you support and provide only one type of desktop and laptops ?
No we don’t, we support and provide our IT Support to all different to all different type of laptops and desktops.
Do you support other computers and laptops?
Yes. We support all modern computers. If there are well-used or badly-configured machines in your office, we may have to reinstall Windows.
How far away can you support computers?
All over the world. We currently support computers in China, Canada, Middle East and all around Australia.
Do I need a broadband connection?
Yes. We can't provide a good enough service over a dial-up modem. If you're a laptop user, your primary location should have at least a broadband 500k connection.
What does maintenance entail?
Just like cars, computers are complex systems that eventually go wrong if you don't maintain them. We ensure your computers and software run at peak performance by regularly running maintenance processes and checking the results.
What does PC DOC NSW support include?
• Installation of Windows security updates - Microsoft release these several times to month to fix problems and patch security holes. Windows can install these automatically but we prefer to test them first - sometimes they are rushed out. The cures can be worse than the problems they solve.
• Anti-virus protection - Industry standard business-level protection updated constantly.
• Regular housekeeping - chores such as 'de-fragmenting' your hard-disk to avoid the gradual slowdown and clogging suffered by frequently used computers.
• Monitoring of hardware - Your computer has sensors to warn of overheating, broken fans and other problems which can lead to expensive breakdowns. If we detect these, we can warn you.
How do we contact you for support?
Two ways:
Emails and phone calls;
Please check the Contact Us page for further information.
How much will fixing a computer disrupt my work?
We try to minimize any disruption to your work. But occasionally we may have to ask you sit still and follow a few simple instructions. Like getting a haircut, there are some things that can't be done without your help.
How do you solve computer problems exactly?
We have powerful remote management tools that enable us to resolve most problems from our office. We can react very quickly, even instantly, to situations, avoiding call-out delays..
How do you prioritize support cases?
We have three levels of priority to help minimize downtime for our customers.
• High - where the whole office can't work (e.g. a broken Internet connection)
• Medium - where one person can't work
• Low - where there is a work-around that enables you to continue working
Our engineers work from a queue of support cases. Once they've started on a case they'll endeavor to resolve it before moving onto anything else.
