FIELD SERVICES

With PC DOC NSW’s experience running some of Australasia’s largest IT networks you can rest assured we have the tools, support locations, logistics and resources to provide a trained field services engineer, regardless of location, within the required SLA
Know your business needs are met with field services personnel who are not only technically proficient, but who also understand your organisation and comply with client policies such as health and safety, security, escalation and change management.
PC DOC NSW have the facilities to securely hold spare parts, equipment or deployment stock and we provide a full range of sparing and logistics services.

PC DOC NSW team delivers:

• On-site service capability
• End-user support
• Maintenance
• Deployment
• Monitoring
• Support
• Secure disposal of hardware

IT SUPPORT

Catalyst offers IT solutions to help your business grow and thrive. If you’re wondering what an IT help desk is, it is more like a point of contact within the organisation that handles the service request of customers or employees. The requests are IT related—about getting assistance with software, network, computer, or a new device, or finding solutions to specific problems and queries.

At Catalyst Computer we understand that when things go wrong, getting up and running again is our top priority. Catalyst Computers can respond and rectify your technical issues swiftly to minimise any inconvenience and frustration!

MANAGED SERVICES

PC DOC NSW provides your business with infrastructure and hardware as a service, allowing you to focus completely on your core business. All your business IT infrastructure is included in a single managed services bundle alongside data, communications, applications and support.